Taxpayer Pledge

Our Commitment to Excellence

I am very proud of the work my staff does at the Collector of Revenue office. They work well together as a team and provide exceptional customer service. This is reflected in our Mission Statement and Pledge to Taxpayers. My staff and I demonstrate our commitment to exceptional customer service and vow to maintain that level. I feel that our efforts here have a direct impact on the public impression of the City of St. Louis. The better job we do here, the better future we make for our City.

Mission Statement

The mission of the Collector of Revenue office is to support essential city infrastructure and services by maximizing revenue collections, instilling public confidence, abiding by and enforcing the Missouri State Statutes and City of St. Louis Ordinances that govern this office while providing exceptional taxpayer service.

As your Collector of Revenue my team and I are so serious about respecting you and the tax dollars we collect for city services, that we have established a taxpayer pledge so you know what to expect when you call or visit our office.

Our Pledge to Taxpayers

• As public servants and taxpayers ourselves, we are stewards of taxpayer dollars and we take seriously our responsibility to operate an office that is highly efficient and focused on top-quality customer service
• You are not an interruption of our work – you are the most important people in our office
• We will maintain the highest levels of integrity and professionalism at all times and in all of our actions
• You work hard for your money, so we are committed to managing your taxes carefully, efficiently and with the greatest respect
• Our employees will have the knowledge, experience and team spirit necessary to answer your questions and/or direct you to the proper solutions
• Under no circumstances will we tolerate discrimination by our employees or any entity that represents this office
• Your confidentiality will be passionately guarded and we will not disclose your private information to anyone, except as authorized by law
• You have the right to know why we are asking you for information and how it will be utilized within our office
• You are responsible for paying only the correct amount of tax or fees due under the law—no more, no less.